At ELEVN, your satisfaction is our priority. Items purchased from ELEVN are eligible for return or exchange if returned within 3 days of delivery. If 3 days have passed since your order was delivered, unfortunately, we cannot offer a return or exchange.

Return Conditions

To be eligible for a return or exchange:

• The product must be unused, unwashed, and in its original condition.

• All tags, labels, and original packaging must be intact.

• Items that show signs of wear, damage, or alteration will not be accepted.

Returns not meeting these conditions may be rejected.

Exchanges

• Exchanges are allowed for the same product only (e.g., size change), subject to stock availability.

• If the desired size is unavailable, you may opt for a refund as per our policy.

• Exchanges can only be requested once per order.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund:

• Approved refunds will be issued to your original method of payment within 7–10 business days.

• If the original refund fails due to any reason (e.g., closed account), the amount will be refunded to your bank account after you provide valid account details.

• Shipping charges (if any) are non-refundable.

Return Shipping Charges

• A return shipping fee of ₹99 will be deducted from your refund amount.

• This fee is applicable for all returns, unless the product delivered was damaged, defective, or incorrect.

Damaged / Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [Insert Email], along with clear photos or videos. We will arrange for a replacement or a full refund at no extra cost.

Order Cancellation

• Orders can be canceled within 12 hours of placing the order.

• Once the order has been shipped, it cannot be canceled.

• If you fail to cancel within the allowed time, the order will be processed and shipped as scheduled.

How to Initiate a Return or Exchange

To initiate a return or exchange:

1. Email us at [Insert Email] with your order number, reason for return, and photos of the product.

2. Our team will review your request and share the return instructions.

3. Once we receive the item, we’ll process your refund or exchange as per policy.

Contact Us

For any questions regarding our Return & Refund Policy, please contact us at:
The Elevn
📧 [Insert Business Email]

Note: Items must be unworn, unwashed, and in original condition with all tags attached to be eligible for a return against damaged or wrong orders.